CALL US TO REQUEST AN APPOINTMENT - 0203 886 2685

Privacy Policy | Finest Shutters

At Finest Shutters, we are committed to protecting and respecting your privacy. We know your personal information is important, and we value the trust you place in us to handle it carefully and sensibly.
This policy explains how we collect, use, and protect any personal data you provide to us. By using our website, www.finestshutters.co.uk, you are accepting and consenting to the practices described in this notice.
Finest Shutters is a trading name of Auto Ecom Ltd.
 
1. Who We Are (The Data Controller)
The data controller responsible for your personal information is:
Auto Ecom Ltd, 202b 203-213 Mare Street, London, England, E8 3JS.
You can contact us at:
2. How We Use Your Information
We use your information to provide the service you expect from us. This includes:
  • Responding to your enquiries and providing quotes.
  • Communicating with you about your order or project.
  • Sending you relevant information about our products, services, and offers (where you have consented to this).
  • Improving your experience on our website and our overall service.
3. Our Lawful Basis for Processing Your Data
Under UK GDPR, we rely on the following lawful bases to process your data:
  • Legitimate Interest: For responding to your enquiries and direct marketing of similar products and services to existing customers. We have carefully balanced our interests in growing our business against your right to privacy and believe this processing is unlikely to affect your fundamental rights.
  • Contract: To fulfil any order or service you request from us.
  • Consent: Where you have explicitly opted-in to receive marketing communications (e.g., by ticking a box on our website).
You have the right to object to processing based on legitimate interests at any time. If you wish to do so, please email us at sales@finestshutters.co.uk.

4. What Information We Collect
  • Information you give us: This includes data you enter on our website (e.g., via our Online Estimate tool), provide over the phone, or send via email. It typically includes your name, email address, phone number, and project details.
  • Automatic information: Like most websites, we use cookies and similar technologies to gather technical information about your visit (e.g., your IP address, browser type, and pages you viewed). This helps us improve our website’s performance and your user experience. For more details, please see our section on Cookies below.
 
5. Cookies
Our website uses cookies—small text files placed on your device—to function effectively and to provide you with a personalised experience.
Cookies help us to:
  • Remember your preferences and settings.
  • Understand how visitors use our site so we can improve it.
  • Ensure the website works correctly.
You can control and manage cookies through your browser settings. Please note that restricting cookies may impact the functionality and your experience of our website. For comprehensive information on managing cookies, visit www.aboutcookies.org.

6. Who We Share Your Information With
We do not, and will not, sell your personal data to any third party. Your information is stored securely and is only accessible by authorised employees of Auto Ecom Ltd.

7. How Long We Keep Your Data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. If you have made an enquiry, we will keep your data until you request its deletion or for a period where we may still have a legitimate interest in contacting you.
You can request the deletion or updating of your information at any time (see Your Rights below).

8. Your Data Protection Rights
Under data protection law, you have rights including:
  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to ask us to correct information you think is inaccurate or incomplete.
  • Erasure: The right to ask us to delete your personal information.
  • Objection: The right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at sales@finestshutters.co.uk with full details of your request. We will respond to you within 48 hours and aim to fulfil your request within one month.

9. How to Complain
We take our data protection responsibilities very seriously. If you have any concerns about our use of your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK’s supervisory authority for data protection, the Information Commissioner’s Office (ICO), at any time. Visit www.ico.org.uk for more information.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.